For hotels

A front desk that speaks every language.

For boutique hotels, larger chains, and everything between — metcha helps your team meet every guest in the language they think in.

Talk to us about a pilot

The problem

International guests are the largest single source of revenue for most hotels, and they arrive speaking dozens of different languages. The classic mitigations — multilingual staff at the front desk, printed key information in five languages, English as the lingua franca — all work, partially. They break down at the edges: a maintenance request explained over a phone, a concierge recommendation that needs nuance, a guest with a serious dietary restriction trying to ask about breakfast.

What guests experience

Guest walks up to the front desk and starts speaking in their language.
The agent offers a clean earbud (or asks the guest to keep one of their own).
metcha picks up the pair automatically; the agent hears the guest in English and replies normally.
The whole exchange takes the time of a normal conversation — no held-up phones, no scripted phrases.

Setting it up at your venue

A dedicated iPhone behind the front desk on a charging dock, signed in and unlocked for staff use.
A small set of sanitized loaner earbuds in a charging tray — Apple, Beats, or whichever brand fits your aesthetic.
A discrete sign at the desk: "Speak another language? We do too." in 6–8 of your most common guest languages.
Housekeeping and maintenance can use the same iPhone for room-level interactions or carry their own with metcha installed.

Run a pilot with us

We're working with a small number of venues to shape what metcha looks like in practice. If your hotels might benefit, we'd love to talk.

hello@metcha.io