For airport lounges

A lounge that speaks every passport.

For airline and independent airport lounges where a single shift sees travelers from forty countries.

The problem

Airport lounges have the most linguistically diverse customer base of any hospitality category. The staff are typically multilingual to a point — but a typical shift sees travelers from dozens of countries, and even the strongest team can't cover every pair. The result is a tier of guests who get the silent-service treatment because the front desk can't ask what they actually need.

What guests experience

Guest approaches the desk and starts speaking.
Agent offers a clean earbud; conversation happens at normal pace.
Service is delivered, earbud returns to a sanitization tray.

Setting it up at your venue

iPhone at the host stand, on a charging dock, always signed in.
Sanitized earbud tray nearby; cleaning between every use.
Small flag-grid card at the desk indicating the most common guest languages — quiet way to signal capability.

Run a pilot with us

We're working with a small number of venues to shape what metcha looks like in practice. If your airport lounges might benefit, we'd love to talk.

hello@metcha.io